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Service Review Process
SmartGov has developed a state-of-the art process for reviewing services, based on an extensive review of reference material sourced internationally. The steps in the process are clearly documented, along with flowcharts, diagrams, templates and registers. Options that are explored include:
- Changing outputs and levels of service
- Sharing services and resources
- Forming strategic relationships or joint ventures
- Rationalising and making better use of assets
- Outsourcing services or activities
- Internal operational changes e.g. processes, work practices & technology
- Adding or modifying user charges